Refund policy

TalkFit Returns Policy:

Returned items must be received within 28 days of delivery for UK orders and within 30 days of receipt for International orders. Please do your best to handle and repackage the items with care. Any merchandise returned must be received back in its original condition with tags still attached - this means it must be unworn, undamaged, unwashed, free of makeup, pet hairs, deodorant and perfume and have all original tags attached. Items must be returned in the condition they were received in and within the 28 days of delivery otherwise refunds & exchanges cannot be enforced. An additional postage cost will also occur for you to receive your item/ order back. 

To start a return, contact us at talkfituk@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

 

Sale Item Returns:

ALL sale items discounts will not be eligible for a refund, however exchange only. ANY SALES (£10 UNDER AND £2O AND UNDER WILL NOT BE ELIGIBLE FOR REFUND OR EXCHANGE). 
BUY ONE GET ONE FREE SALE DISCOUNTS will not be eligible for a refund, however exchange only for other BUY ONE GET ONE FREE ITEMS. 

Refunds for full priced items are issued to your original payment method. Refunds for regular sale items can be exchanged or alternatively we can process a credit note to be used on our site. If your order had any shipping costs, these will not be refunded.

 

Faulty, incorrect and Exceptions / non-returnable items:

If your item is faulty, incorrect or exceeds 10kg in weight then please contact our Customer Service at talkfituk@gmail.comteam ahead of making a return.

Items sent back to us without first requesting a return will not be accepted.

Custom products such as personalised items and personal care goods such as underwear and swimwear cannot be returned.

 

Cost of returns:

For UK returns, you can return via your local post office using the returns address information included in your parcel, but this service is not paid for and this cost will be your responsibility. Please note, we recommend sending back your items tracked and signed for as we cannot be held liable for any items that fail to reach us. For international returns outside of the UK, we do not provide free returns labels and cannot be held responsible for any return postage costs. As soon as we receive your parcel we will process your refund/exchange.